TERMS & CONDITION
Booking Policy
We want to make the booking process as easy as possible for you. All appointments must be made online and full payment is required at the time of booking. We understand that sometimes things come up and you may need to reschedule your appointment. Appointments can be rescheduled up to 24 hours in advance without penalty. Cancellations or rescheduling within 24 hours of the appointment time will result in a cancellation fee of 50% of the appointment cost. No shows will be charged the full amount. We appreciate your adherence to our booking policy, which allows us to provide the best possible service to all of our clients.
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Gratuity & Tipping
Tipping your service provider is not required but greatly appreciated. Tipping can be done at anytime with valid card or cash directly to your service provider. Standard industry gratuity percentages can range from 15-25% of the service.
Cancellation Policy
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively to travel to you. You will receive several appointment reminders via text and email before your appointment.
If you cancel (or reschedule) your appointment less than 24 hours before it is scheduled to take place, you will be subject to a penalty of 50% of the total cost of the service, with no exceptions.
If you cancel on multiple occasions or are a no-call no-show, we reserve the right to require a paid-in-full deposit for future appointments.
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To avoid a cancellation fee, you can cancel/reschedule your appointments from your phone or you may email, text, or call our office: (954) 661-7443 | hello@ayibomassagebodywork.com, 24 hours in advance.
We reserve the right to charge 100% in the case that we can't reach you or you are unavailable when we arrive.
Please be advised that our staff reserves the right to leave the session, charge the full cost of service, and ban you as a client if we feel threatened or unsafe at your location.
Tardiness Policy
We come to you, so please be ready when our team member arrives. Clients who arrive more than 10 mins late will receive an abbreviated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing, and set up time.
Privacy Policy
Your privacy is important to us at Ayibo Massage & Bodywork. We only collect personal information that is required for booking purposes, and we take the necessary steps to ensure that it is kept secure. We do not share your information with any third parties, and any contact information you provide is only used to communicate with you about your appointment.
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We collect personal information from our clients to improve the quality of our service and to streamline the payment process. We use the latest in SSL encryption technology to ensure that your online transactions are safe and secure. Please feel free to contact us if you need any further information at hello@ayibomassagebodywork.com.